Collection: SameBike

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All products available on samebikes. It is shipped directly from the manufacturer's warehouse (Samebike) in the UK by International Express (DPD or GLS), guaranteeing a fast and reliable service within 5-7 working days (barring unforeseen events) at no additional cost, so the product price already includes all import charges (taxes, customs duties).

Products will be shipped within 48 hours (working days) after payment confirmation. Parcel delivery takes up to 5-7 days (working days) after shipping confirmation, except for islands and other remote areas where delivery times may be longer. We do not deliver on weekends and holidays.

During certain periods (Christmas and/or similar holidays, sales, Black Friday, Cyber ​​​​​​​Monday, customs clearance of new products, etc.) there may be slight delays in order processing, although we are very careful to stick to the deadlines.

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An email with a tracking code is sent when the package leaves the manufacturer's warehouse. Customers can use the code on the DPD or GLS website to get information about the location of the package and the estimated delivery time. Tracking codes are activated a few hours after the order is shipped and in some cases up to a day.

Delivery

If the package is damaged or tampered with, we recommend that customers sign a hold upon delivery (or refuse the package) and contact us immediately.

SameBike electric bikes combine innovative technology with user-friendly design. They offer powerful motors, long-lasting batteries and robust constructions suitable for different needs and terrains. They are also environmentally friendly and affordable.

SameBike offers a variety of e-bikes, including folding bikes, mountain bikes, city bikes and trekking bikes. Each model is tailored to specific needs and areas of use to offer the best possible riding comfort and benefit.

Is there a warranty on SameBike e-bikes?

Yes, SameBike offers a comprehensive warranty to ensure that your investment in a SameBike electric bike is well protected. Below are the specific warranty terms and policies:


Warranty overview

This limited warranty protects the original purchaser against defects in materials or workmanship under normal use for the periods specified below from the invoice date. This warranty is offered only to the original purchaser of the product and is not transferable to a subsequent purchaser. SameBike will either repair or replace the product free of charge, using new or refurbished replacement parts at our discretion. Replacement units may be different but functionally equivalent models.

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Warranty periods and conditions

| Item | Warranty period | Problem | Proof of problem | Proof of warranty | Comments |
|---------------------|--------------|-------------------------------------|--------------------------------|--------------------------------|------------------------------------------------|
| **Bicycle frame** | 1 year | Deformed / desoldered / cracked | Video/picture/description | Order no., code of the frame | |
| **Front fork** | 1 year | Deformed / Desoldered / Shock absorption failure | Video/Image/Description | Date of purchase, fork code | |
| **Seat tube** | 1 year | Deformed / desoldered / cracked | Video/Image/Description | Order no. | |
| **Left** | 1 year | Deformed / desoldered / cracked | Video/Image/Description | Order no. | |
| **Aheadset stem** | 1 year | Deformed / desoldered / cracked | Video/image/description | Order no. | |
| **Accelerator pedal** | 1 year | Ineffective / difficult to turn | Video/Image/Description | Order no. | |

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**Electronic parts**

| Item | Warranty period | Problem | Proof of problem | Proof of warranty | Comments |
|---------------------|--------------|-------------------------------------|--------------------------------|--------------------------------|------------------------------------------------|
| **Battery** | 1 year | Charging not possible / range under 20% | Video/image/description | Order no., battery code | |
| **Engine** | 1 year | Not working / burning | Video/picture/description | Date of purchase, engine code | |
| **Controller** | 1 year | Code error | Video/Image/Description | Order no. | |
| **Charger** | 1 year | Cannot charge | Video/Image/Description | Order number, charger code | |
| **Counter display** | 1 year | Code error | Video/image/description | Order no. | |
| **Booster** | 1 year | No support / insensitive | Video/Image/Description | Order no. | |
| **Front light** | 1 year | Cannot work | Video/Image/Description | Order no. | |

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Mechanical parts

| Item | Warranty period | Problem | Proof of problem | Proof of warranty | Comments |
|---------------------|--------------|-------------------------------------|--------------------------------|--------------------------------|------------------------------------------------|
| **Brake lever** | 1 year | Invalid / cannot be reset | Video/Image/Description | Date of purchase | |
| **Disc brake** | 1 year | Deformed / Broken | Video/Image/Description | Date of purchase | |
| **Gearbox parts** | | | | | |
| **Thumb slider** | 1 year | Hanging / unusual noises | Video/picture/description | Order no. | |
| **Middle Derailleur**| 1 year | Stuck/unusual noises | Video/Image/Description | Date of purchase | |
| **Rear derailleur** | 1 year | Hanging / unusual noises | Video/picture/description | Date of purchase | |

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SameBike Maintenance Policy

Applicable conditions:
1. There is a problem after receiving.
2. Problem after normal use during the warranty period.

Ways to maintain:
1. **Send parts for replacement:** SameBike will send the new parts to the customer and bear the freight cost.
2. **Customers change parts themselves:** Customers solve the problem themselves, SameBike pays an additional fee as agreed.
3. **Local Repair:** Customers find local maintenance technicians to solve the problem, SameBike provides technical support and pays for the parts and additional compensation.

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What is not covered by the warranty?

This limited warranty does not cover problems caused by conditions, malfunctions or damage not resulting from defects in materials or workmanship. These conditions may include, but are not limited to, road use, accidents, and improper operation or maintenance. The warranty does not include shipping and handling charges (which may be waived under exceptional circumstances at SameBike's sole discretion).

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Limitation of liability

In no event will SameBike or LavishApe be liable for any incidental, indirect, special or consequential damages or liability (including, but not limited to, incidental or consequential damages for loss of time, inconvenience, loss of use of the product, or other financial loss). In connection with the purchase, use or operation of the product, SameBike and LavishApe will not be liable for any property damage, personal injury or death. This warranty also excludes any liability for incidental and consequential damages resulting from the use of or inability to use the product.

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These warranty terms ensure that SameBike customers are well protected and can receive support at any time. Any further details and specific requests can be clarified via [LavishApe](http://www.lavishape.com).

SameBike offers worldwide after-sales locations, so you can get fast and competent service in any country. Simply contact the nearest location for assistance.

The range of a SameBike e-bike depends on the model and riding conditions. On average, with a fully charged battery, you can cover distances of up to 70 km in electric assist mode.

Charging time varies depending on model and battery capacity, but it usually takes about 4-6 hours to fully charge the battery.

SameBike e-bikes are splash-proof and can be ridden in light rain. However, it is recommended to avoid extreme weather conditions and to dry the e-bike thoroughly after riding in the rain.

Yes, spare parts and accessories are available here.

Regular maintenance and care are important to extend the life of your e-bike. Keep your e-bike clean, check the tire pressure regularly, and charge the battery according to the instructions in the user manual. For comprehensive maintenance, contact an authorized service partner.

Yes, always wear a helmet and appropriate protective clothing. Make sure the lights are working properly and obey traffic laws. Check the brakes and tire pressure before every ride.

What does this warranty cover?

This limited warranty protects the original purchaser against defects in materials or workmanship under normal use for one year from the invoice date. This warranty is offered only to the original purchaser of the product and is not transferable to a subsequent purchaser. SAMEBIKE will either repair or replace the product free of charge, using new or refurbished replacement parts at our discretion. Replacement units may be different but functionally equivalent models.

What does this warranty not cover?

This limited warranty does not cover problems caused by conditions, malfunctions or damage not resulting from defects in materials or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance. The warranty does not include shipping and handling charges (which may be waived under exceptional circumstances at SAMEBIKE's sole discretion).

Limitation of Liability:

In no event shall SAMEBIKE be liable for any incidental, indirect, special or consequential damages or liability (including, but not limited to, incidental or consequential damages for loss of time, inconvenience, loss of use of the product, or other consequential or incidental losses) in connection with the purchase, use or operation of the product. SAMEBIKE shall not be liable for any property damage, personal injury or death.